This SLA defines GVO Servers uptime commitments, how credits are calculated, and what is excluded from the guarantee.
GVO Servers guarantees a monthly uptime of 99.99% for all dedicated server plans, and 99.9% for web hosting plans.
The 99.99% SLA equates to a maximum of 4.38 minutes of allowable downtime per month. The 99.9% SLA equates to a maximum of 43.8 minutes per month.
| Plan Tier | SLA Guarantee | Max Monthly Downtime | Credit Multiplier |
|---|---|---|---|
| Eco | 99.99% | 4.38 min/month | 10× hourly rate |
| Premium | 99.99% | 4.38 min/month | 10× hourly rate |
| Enterprise | 99.99% | 4.38 min/month | 10× hourly rate |
| Storage | 99.99% | 4.38 min/month | 10× hourly rate |
| Web Hosting | 99.9% | 43.8 min/month | 5× daily rate |
Uptime is measured from GVO Servers' internal monitoring systems, which check service availability every 60 seconds from multiple geographic locations. A service is considered "down" when 3 consecutive checks from 2 or more locations fail to receive a valid response.
Our monitoring dashboard is publicly accessible at status.gvoservers.com and provides real-time and historical uptime data per service and region.
Uptime is calculated on a calendar month basis. Partial months at the start or end of a service term are prorated based on the number of days in the month.
When the monthly uptime percentage falls below the guaranteed SLA, you are entitled to a Service Credit calculated as follows:
| Monthly Uptime | Credit (% of monthly fee) |
|---|---|
| 99.0% – 99.98% | 10% |
| 95.0% – 98.99% | 25% |
| 90.0% – 94.99% | 50% |
| Below 90.0% | 100% (full month credit) |
Credits are applied automatically to your next invoice within 7 days of the end of the affected month. You do not need to submit a claim — credits are calculated from our monitoring data and applied proactively.
Service Credits are your sole and exclusive financial remedy for downtime. Credits cannot be converted to cash and do not carry forward beyond 12 months.
The following are excluded from SLA calculations and will not result in Service Credits:
While credits are applied automatically for documented downtime, you may also submit a credit request if you believe a qualifying outage was not captured by our monitoring system:
We will review all claims within 5 business days and issue credits where warranted. Our decision on credit eligibility is final.