These Terms govern your use of all GVO Servers products and services. Please read them carefully before placing an order.
By accessing or using any service provided by GVO Servers Ltd. ("GVO Servers", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services.
These Terms constitute a legally binding agreement between you ("Customer", "you", or "your") and GVO Servers Ltd., a company registered in [Jurisdiction]. These Terms apply to all visitors, customers, and users of our platform.
By placing an order or activating services, you confirm you have read, understood, and agree to these Terms and our Privacy Policy.
GVO Servers provides dedicated server hosting, web hosting, and related infrastructure services ("Services"). The specific features, specifications, and limitations of each Service tier are described on our website and in your service order.
We aim to provide Services with 99.99% uptime as defined in our Service Level Agreement (SLA). Scheduled maintenance windows are excluded from uptime calculations and will be communicated with at least 48 hours advance notice except in emergency situations.
We reserve the right to modify, suspend, or discontinue any Service with 30 days written notice. We will make commercially reasonable efforts to provide equivalent replacement services where possible.
Any services labelled "beta" or "preview" are provided as-is without SLA guarantees and may be modified or discontinued without notice.
To access our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:
You may not share account credentials with third parties or create accounts on behalf of others without their express consent. Corporate accounts may designate authorized users through our client portal.
All Services are billed in advance on a monthly or annual basis depending on your selected plan. Prices are listed in USD and are exclusive of applicable taxes.
Your billing cycle begins on your service activation date. Invoices are issued 3 days before renewal and are due on the renewal date. We accept major credit cards, PayPal, and bank transfer for annual pre-payments.
Failed payments are retried 3 times over 7 days. Services are suspended after 10 days of non-payment and permanently terminated after 30 days. We are not responsible for data loss resulting from account termination due to non-payment.
You are responsible for all applicable taxes, duties, and levies imposed by any governmental authority. For EU customers, VAT is applied at the applicable rate for your country of residence.
Refunds are governed by our Refund Policy. GVO Servers does not provide prorated refunds for unused portions of the current billing month upon cancellation.
Your use of GVO Servers infrastructure is governed by our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference. Any violation of the AUP may result in immediate service suspension without refund.
In summary, prohibited activities include but are not limited to: sending spam, hosting malware, participating in DDoS attacks, copyright infringement, and any activity that is illegal in your jurisdiction or ours.
GVO Servers retains all intellectual property rights in our platform, software, documentation, and brand assets. You are granted a limited, non-exclusive, non-transferable license to use our platform solely for the purpose of accessing your Services.
You retain full ownership of all data, content, and applications hosted on your server. You grant GVO Servers a limited license to process your data solely as required to provide the Services.
You may cancel your Services at any time by submitting a cancellation request through the client portal or by emailing billing@gvoservers.com before your next renewal date. Services remain active until the end of the current billing period.
We may suspend or terminate Services immediately if: (a) you violate these Terms or the AUP; (b) your account remains unpaid beyond 30 days; (c) we are required to do so by law; or (d) your activities pose a security or operational risk to our infrastructure or other customers.
Upon termination, you have 7 days to retrieve your data before it is permanently deleted. We will make reasonable efforts to notify you before deletion. GVO Servers is not liable for data loss following account termination.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GVO SERVERS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO GVO SERVERS IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
GVO SERVERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SLA breach credits are your sole financial remedy for service downtime. See our Service Level Agreement for full credit terms and calculation methodology.
In the event of any dispute arising from these Terms or the Services, the parties agree to first attempt resolution through good-faith negotiation. You must submit a written notice of dispute to legal@gvoservers.com, and we will respond within 10 business days.
If informal resolution fails, disputes shall be resolved by binding arbitration under the rules of [Arbitration Body], with proceedings conducted in English. Class action claims are expressly waived. These Terms are governed by the laws of [Jurisdiction] without regard to conflict of law principles.
We may update these Terms periodically. Material changes will be communicated by email to the address on your account at least 30 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
We maintain a version history of these Terms. You may request prior versions by emailing legal@gvoservers.com.